They told me my truck was fixed but it left me stranded 10 miles away from leaving dealership. They did do the best they could after they found out I was stranded. But should have test drove my truck for more than 10 miles. I was also not understanding why my first car was a 2009 car rental. I asked the first day if they had any trucks and they said no. But when they found out they messed up they put me in a 2019 Silverado. You would think they would have offered a truck rental the first time also.
had oil change and tires rotated..but onstar gave me notice that air was low in tire once I got home..so not sure if tech checked the air in tire when they rotated them..i called burns but they said tech was on vacation..i cant complain about the wait time..r being able to get on schedule for the service..
I brought my car to Burns Chevrolet to get an oil change and my wind shield wipers looked at, as they were not working. When my husband called on Saturday, June 8th, he explained that I needed an oil change and my wind shield wipers looked at. Never was it mentioned that it would cost $110.00 for someone to tell me that they are not working for a "diagnosis fee" IF I choose not to let you fix it. Obviously we knew they weren't working. Considering the hood needed to be popped and one piece removed to diagnose the problem, that is ridiculous. I have bought 3 cars from Burns in the past and our salesman David was awesome. The service department is rude and rips customers off. $348 for a part that is $40 online (I did my research) and an oil change is absolutely absurd. I will never be back to Burns Chevrolet for service or to purchase my next vehicle. Jackson was also rude when I told him this. I quote "I'm sorry you feel that way" is what he told me. Good luck ripping off the next person because it will not be me.