I brought my car to Burns Chevrolet to get an oil change and my wind shield wipers looked at, as they were not working. When my husband called on Saturday, June 8th, he explained that I needed an oil change and my wind shield wipers looked at. Never was it mentioned that it would cost $110.00 for someone to tell me that they are not working for a "diagnosis fee" IF I choose not to let you fix it. Obviously we knew they weren't working. Considering the hood needed to be popped and one piece removed to diagnose the problem, that is ridiculous. I have bought 3 cars from Burns in the past and our salesman David was awesome. The service department is rude and rips customers off. $348 for a part that is $40 online (I did my research) and an oil change is absolutely absurd. I will never be back to Burns Chevrolet for service or to purchase my next vehicle. Jackson was also rude when I told him this. I quote "I'm sorry you feel that way" is what he told me. Good luck ripping off the next person because it will not be me.