When it comes to shopping for a vehicle in today’s digital world, more and more customers are starting their car search online. According to Cox Automotive, customers are spending about 7 hours researching and shopping online before ever stepping foot in a dealership. Let’s explore why online car shopping has become so popular, and what makes the in-person experience just as important when buying your next pre-owned vehicle.
The Rise of Online Car Shopping
These days, nearly every dealership has a website—and most claim to offer online car sales. Shoppers are drawn to the ease of clicking through cars for sale in Gaffney, SC, reading specs, checking vehicle history reports, and even getting pre-approved for financing. The convenience is unmatched, especially when you’re just starting to research or narrowing down your options.
But as many car buyers have discovered, not all “online sales” are truly online. Unfortunately, some dealerships list low prices just to get your contact information, then switch to high-pressure phone calls, hidden fees, or bait-and-switch tactics that quickly sour the experience.
While some shoppers opt for an entirely online car-buying experience—including convenient delivery services from large national platforms like Carvana or Vroom—there are real drawbacks to this approach. According to the 2023 Cox Automotive Car Buyer Journey study, 75% of used car buyers still prefer to complete at least part of their purchase in person, and nearly 65% reported greater satisfaction when they could physically inspect and test drive the vehicle. Online-only platforms can’t offer that level of reassurance. In addition, customer review data from sites like Trustpilot and the Better Business Bureau shows that online-only retailers often receive complaints about delayed deliveries, poor vehicle condition upon arrival, and difficulty reaching customer support.
When you shop at Burns Chevrolet, you can get the ease of browsing used cars in Gaffney, SC from home and the peace of mind that comes with transparent pricing and working face-to-face with a team that stands behind every vehicle they sell.
Real Customer Experience: What Sets Us Apart
Take it from our recent customer, Robert, who had this to say about his 2025 Equinox EV purchase:
“Excellent experience with my purchase… I did my shopping strictly online and I can honestly say that Burns Chevy is one of the few dealers that really knows how to do online sales. Many of the other dealers I contacted have a webpage and say they do online sales, but all they really use the page for is to get your contact info and then they want to do everything else over the phone… I had a very different experience with Burns. Their online contact person, Kristen Holskey is one of the best I’ve encountered… I asked numerous questions and she answered every one promptly and completely. She made sure all the paperwork was ready, allowing us to finish the purchase quickly… Scott had everything ready and walked us through all of it with no pressure… Chris spent a couple of hours with us going over the many features in this high-tech vehicle… With over 50 years of experience buying vehicles, I rate Burns Chevy very highly.”
This is what it means to shop online the right way. We’re here to help—not just collect your contact information. Our digital sales process is built around transparency, clear communication, and respect for your time.
Why Shopping Online Is a Great First Step
When you start your car search online with Burns Chevrolet of Gaffney, you’re gaining access to one of the widest selections of used cars in Gaffney, SC. Our online inventory includes:
- Fuel-efficient sedans like the Toyota Corolla and Honda Accord
- Family-friendly SUVs such as the ever-popular Chevy Suburban and Toyota Highlander
- Rugged and reliable pickup trucks
- And even pre-owned luxury vehicles from brands like Lexus, BMW, and Audi
We make it easy to filter by make, model, mileage, price range, and more—so you can quickly find the vehicles that match your lifestyle and budget.
But more than just browsing, you can:
- View detailed photos and descriptions
- Check real-time pricing with no gimmicks
- See vehicle history reports
- Get pre-approved for financing
- Value your trade-in in just a few clicks
It’s never been easier to shop used vehicles online. But when it comes time to buy, nothing beats visiting a trusted used car dealer in Gaffney, SC in person.
Why You Should Still Buy In Person
Even if you do 90% of your research online, there are several good reasons to visit the dealership before finalizing your purchase:
1. See the Vehicle Up Close
Photos and specs are helpful, but nothing compares to physically inspecting the car. You’ll get a feel for the ride quality, see how spacious it is, and notice small details that are impossible to capture online.
2. Test Drive with Confidence
Whether you’re exploring your first EV or a reliable pickup truck, test driving helps you determine comfort, performance, and fit. It also gives our staff a chance to walk you through features you might not be familiar with.
3. Get Personalized Help from Experts
While online chat and email support are great, face-to-face interaction builds trust. Our team can answer questions, address concerns, and ensure everything is exactly as promised.
4. Avoid Hidden Fees
At Burns Chevrolet, transparency is a core value. The price you see online is the price you get. Many other car lots in Gaffney, SC list “low-ball” prices online but tack on fees when you arrive. We don’t do that.
5. Support a Local Business
Buying from a local dealership means supporting your community. Burns Chevrolet has proudly served Gaffney, Spartanburg, Shelby, and surrounding areas for decades—and we’re here long after the sale if you ever need service, OEM parts, or support.
The Burns Chevrolet Difference
Whether you’re shopping from your laptop or visiting our showroom, here’s what sets Burns apart from other used car dealers in Gaffney, SC:
✅ Thorough Inspections
Every used vehicle undergoes a 97-point inspection and reconditioning process in our on-site service center in Gaffney. Our certified technicians check everything from engine performance to brakes, tires, fluids, and more.
✅ Wide Selection
We carry top makes and models, including pre-owned vehicles from Chevrolet, Ford, Toyota, Honda, Nissan, GMC, Jeep, and luxury brands. You’ll find options for every lifestyle and budget.
✅ Warranty Included
Most of our used vehicles come with a 3-month, 3,000-mile limited warranty, with additional coverage options available for even more peace of mind.
✅ Flexible Financing
From traditional bank loans to our Buy Here Pay Here program, we offer financing for all credit types. Even if your credit isn’t perfect, we’ll work to find a solution that fits your needs.
✅ Fair Trade-In Offers
You can get an instant online estimate for your current car and receive a competitive, market-based offer—even if you don’t buy from us.
Start Online, Finish with Confidence
If you’re beginning your used car search, the internet is a powerful tool—but it’s just the beginning of your journey. At Burns Chevrolet of Gaffney, we believe in combining the ease of online shopping with the trust and care of in-person service.
When you shop with us, you’re not just buying a car—you’re joining the Burns Chevy family. Whether you’re from Gaffney, Boiling Springs, Greer, or across the border in North Carolina, we’re committed to making your next vehicle purchase simple, honest, and rewarding.
Ready to Find Your Next Used Vehicle?
Explore our inventory of used cars in Gaffney, SC today. Whether you’re looking for dependable cars under $20,000 or high-tech hybrids, we’ve got something for everyone.Have questions? Call us at 864-489-6000, contact us online, or stop by our showroom conveniently located off I-85. From start to finish, Burns Chevrolet is here to help you shop smarter—online and in person.
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